Shipping Policy

Last updated: January 2025

1. Overview

At Sreekar Publishers, we are committed to delivering your educational materials quickly and safely. This shipping policy outlines our delivery procedures, timelines, and costs for all orders placed through our platform.

2. Shipping Areas

location_city Local Delivery (Eluru)

• Same day delivery available
• Free delivery on orders above ₹500
• Delivery charge: ₹50 for orders below ₹500
• Delivery time: 2-6 hours

map Regional Delivery (Andhra Pradesh)

• Next day delivery available
• Free delivery on orders above ₹750
• Delivery charge: ₹100 for orders below ₹750
• Delivery time: 1-2 business days

public National Delivery (All India)

• Standard delivery available
• Free delivery on orders above ₹1000
• Delivery charge: ₹150 for orders below ₹1000
• Delivery time: 3-7 business days

speed Express Delivery

• Available in major cities
• Additional charge: ₹200
• Delivery time: 1-2 business days
• Order before 2 PM for same day processing

3. Order Processing Time

schedule

Standard Orders: Orders are processed within 1-2 business days

inventory

Custom/Bulk Orders: May require 3-5 business days for processing

weekend

Business Days: Monday to Saturday (excluding public holidays)

4. Shipping Methods

Delivery Partners

🚚

Our Delivery Team

Local Eluru deliveries

📦

BlueDart

Express nationwide delivery

🏃‍♂️

Delhivery

Standard nationwide delivery

5. Special Shipping Considerations

auto_stories

Textbooks & Heavy Items: May have additional shipping charges based on weight

collections_bookmark

Bundle Orders: Grade-wise complete sets may qualify for free shipping

Custom Print Materials: Require 5-7 business days for processing and shipping

6. Order Tracking

phone_android Track your order through SMS and email notifications

track_changes Real-time tracking available on our website and app

support_agent Customer support available for delivery queries

Tracking Process:

Order Confirmed

Email sent

Processing

Items prepared

Shipped

Tracking number

Delivered

Confirmation SMS

7. Delivery Issues and Resolution

If Your Order is Delayed:

• Contact our customer support immediately
• We will track your order and provide updates
• Compensation may be provided for significant delays

If You're Not Available for Delivery:

• Delivery will be attempted up to 3 times
• Alternative delivery arrangements can be made
• Package may be held at local delivery center

Damaged or Lost Packages:

• Report issues within 24 hours of delivery
• Provide photos of damaged items
• Replacement or refund will be processed promptly

8. International Shipping

Currently, we ship only within India. For international customers, we offer:

cloud_download Digital versions of our educational materials where available
email Email support for educational queries and guidance
schedule Future plans to expand shipping internationally

Shipping Support

For shipping-related queries or issues, please contact us:

Shipping Support: [email protected]

Phone: +91-9392333935

WhatsApp: +91-9392333935

Hours: Monday to Saturday, 9:00 AM to 6:00 PM

Address: Door No: 2-56, Chanikyapuri Colony 2nd Line, 34 MC Division, Near D Mart, Eluru Urban, Eluru, 534002